A 99.9% Server Uptime
Our shared web hosting system is based on a reliable, first–rate hardware configuration and a significantly modified Linux variation. That’s why, no matter what your web site is, or how many visitors you’ve got, or even in case there is a DoS assault, our physical machines will remain up and your websites will stay visible online.
All shared web hosting packages feature a 99.9% server uptime guarantee. And regardless of which datacenter you choose, our guarantee remains the same.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we have also set up our own internal network in all our datacenters. Everything is based on top–class hardware components provided by Juniper. Plus, on each and every router, we have set up a firewall with an elaborate set of rules with the intention to filter all shady requests.
In this way, in each of our data center facilities – in our USA located datacenter, in our United Kingdom located datacenter, in our Finland located datacenter, in our East Europe located datacenter and in our Australia located datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is valid for all web hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you are disappointed with our web hosting services, or if you find them inadequate, or if you decide that you should use a VPS hosting packages instead of a cloud hosting plan – you will get a full refund, no questions asked.
All domain name registrations are non–refundable, but you will retain full control over your domains even when you terminate your web hosting account with us.
24/7 Technical Support
We have carefully selected each single member of our 24x7 support department to make sure that we can offer the best possible customer care service that you can get. Each one of our support engineers has several years of experience dealing with hosting accounts behind his back, therefore they know very well what they are doing. Moreover, they’re available 24–7–365 – you will be able to call them whenever you want and they’ll reply back to you as fast as possible.
Their average ticket response time is just 20 minutes, whereas with many other hosting firms you need to wait around for days. Plus, we offer you a 1–hour response time guarantee. Regardless of what happens, your enquiries will be answered within 60 minutes.