Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Solution Warranty

  • Each ticket that you post to our client help staff will be handled within about 60 mins. All basic issues are going to be responded to instantly. However, if the assistance inquiry you have submitted requires the assistance of a skilled administrator, we are going to send the ticket to him and will inform you about the hold–off.

  • Top quality support service

  • Top–quality Client Help Service

  • We offer you 24/7 technical support through a super–fast ticketing system built into your Control Panel. You can e mail us whenever you want about any of the programs that come pre–installed on the virtual server, such as the selected OS, the server admin panel and our custom produced Site Control Panel.

  • Intuitive help center

  • An Informative Help Section

  • In the Site Control Panel that is included free of charge along with your virtual server, you can easily find an instructional Help zone, consisting of all you should know about monitoring your internet sites and programs. We have included a range of how–to reports and video tutorials that demonstrate the important site administration responsibilities in an easy–to–understand fashion.