Technical Support Channels
A 1–Hour Ticket Response Time Guarantee
We provide a 1–hour response time guarantee for any support ticket or email that you send to the client service staff. We’ll quickly reply to all typical enquiries and forward the matter to our server admins if further assistance is needed. If you make use of our Admin Services package, we will perform any of the included server management tasks at a time that has been agreed upon preliminary.
An Excellent Customer Support Service
If you require help while using the Site Control Panel or with any of the apps that we’ve preinstalled on the dedicated hosting server for you, do not hesitate to contact our tech support team at any moment via the ticketing system. Besides, in case you need help managing your dedicated hosting server, you can make use of our Admin Services package, that includes OS updates on a weekly basis, troubleshooting and software installation procedures, server monitoring and restarting procedures, backup hard disk drive storage space, etcetera.
An Easy–to–Navigate Help Area
Each Linux dedicated servers hosting package is equipped with our free–of–charge Site Control Panel, which offers a comprehensive knowledge base and a collection of how–to video tutorials. Whenever you need assistance with the Site Control Panel, just press the Help or Videos buttons situated in the top right corner.