In case you've ever had a shared web hosting account before or you've dealt with any other type of online service, you are probably aware from personal experience that for certain things it is better to speak with a live person on the phone than to exchange tickets or e-mail messages. In order to know more about a particular service before you purchase it or in case something small-scale should be done, for example, it will be far easier and quicker to get it done live. When you're given the option to speak with representatives by phone, it's also very likely that you are using the services of a real web hosting supplier, not just a reseller. The type of support that you'll get on the phone differs between different providers - from very general issues to expert tech support. Generally most of the suppliers supply pre-sales assistance and first level phone support, while more complicated tech matters are handled through email and / or tickets.
Phone Support in Shared Web Hosting
All our shared web hosting packages offer phone support 14 hrs a day even on public holidays, which means that if you do not have an account yet, you are able to call and learn more about our services or whether we'll meet the system requirements for your web sites. For your convenience, we have local phone lines in the United States of America, Great Britain and Australia, so that you are able to contact the telephone number that is closer to you. In case you are an existing customer, we will assist you timely with all the general and billing matters and with a number of technical issues to save you time and efforts - we are aware of the fact that sometimes it's quicker to consult with a live person so as to get things done instantly. Of course, some problems cannot be managed on the telephone, so if this is the case you're able to use our ticketing system.
Phone Support in Semi-dedicated Hosting
We provide live phone support 14 hrs per day as a part of the support services for each and every semi-dedicated server plan that we provide. Considering that some issues are more difficult and time-consuming, you may need to open a support ticket in case you experience such a problem, still for all of the billing, general or small-scale tech issues you can always give us a call and we'll help you immediately to save you the time you will need to spend on opening a support ticket. Even if you do not have an account yet, you'll be able to find out if you can host your websites on our innovative cloud platform or you are able to get any other general info about our semi-dedicated solutions. We have local phone numbers in the U.S.A., the United Kingdom and Australia plus a worldwide number, so you can call the one which is nearer to where you live.