Should you ever encounter a problem with your website and be unable to fix it on your own, ask the web hosting company’s customer care team to assist you to bring the website back online. A fast resolution would be the most favorable scenario, but lots of companies respond within 24 hours or even more, all the more so if you’re working with a reseller. Even if your problem can be solved quickly, your site may not function properly or it may not be available at all for a prolonged stretch of time, so you may lose potential customers as it’s highly unlikely that anyone will be enthusiastic to go back to an inoperational site. This is why, you ought to make sure not only that you can touch base with your hosting company, but also that they can answer and assist you in a timely manner. If a script update doesn’t go smoothly or if you delete something mistakenly, for example, the site should be fixed promptly in order to prevent prolonged unreachability.
One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from our company, you can just forget about waiting for hours and hours on end, or even a whole day, to receive an answer to a client support ticket or an email. Irrespective of when you contact us, we will assist you within no more than sixty minutes with any technical or sales enquiries that you might have. As a matter of fact, our actual response time almost never surpasses twenty-thirty minutes. As we’re at your disposal 365 days a year, you’ll always obtain support in a timely manner and we are aware of how crucial this is in the electronic world. Shortly after you contact us, we’ll reply to your inquiries. In case you bump into any technical problem, we will rectify it on your behalf, or we will supply you with all the required information in case there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from our company, you can take advantage of our extra-fast support services. You will receive an answer to any support ticket opened through the hosting Control Panel or e-mail sent to our tech and customer support staff in no more than an hour. The response time is guaranteed and it’s valid regardless of the issue – technical or billing. Often, it takes far less time to examine and solve a problem. We’ll supply you with more details if the solution entails something that has to be done on your end. In case you contact us during weekends or national holidays, the response time will be the same and given the fact that our support staff is working 24x7x365, you will obtain prompt help for any billing, technical or general issue irrespective of the hour.