A live chat is one of the many channels of communication offered by some website hosting providers as part of their support service. Determined by the service provider, the chat can be used for pre-sales, billing and/or tech support. This way of contact is faster than a support ticket and it will make it much more unlikely to misunderstand or misspell a word as compared to a telephone call with a representative. Furthermore, if the issue that you have needs some time to be examined and taken care of, you will be able to do something else at the same time instead of just waiting, as you would have to do if you call. Also, you can use a live chat support service without charge provided that you have Internet access even if your hosting supplier is based in another country and they do not have a local telephone number that you can call.
Live Chat Support in Shared Web Hosting
We supply a live chat support service for all of the shared web hosting
that we offer and we can help you with almost everything live. If you do not have an account with us yet, we're able to provide you with more information about the packages so as to help you to pick the most appropriate plan. If you are an existing client, we are able to help you with any general or billing matter plus with a number of common technical issues, for instance an email address setup in a desktop e-mail client. When you cannot call us for some reason or you are in some country where we don't have a local telephone number, our live chat will be the best option to contact us. Of course, some troubles need longer time to investigate and test, therefore you'll have to open a support ticket to our technicians, still, we are able to save your time and assist you with a number of problems on the chat.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support that is designed for all our prospective and current clients. In case you're searching for a new website hosting account, you will be able to chat in real time to one of our agents and obtain more details about our Linux semi-dedicated hosting
in order to select the right plan for your sites. In the event that you already own an account with us, we'll assist you in a timely manner with general, billing and 1st level techissues. Even though sometimes you'll need to open a support ticket as there're things that can't be resolved through a live chat, we'll be able to help you with numerous standard jobs, for instance setting up an e-mail account in an email client or forwarding one domain to another. As a result, you will receive prompt support and you will save a lot of time.