A ticketing system is the most popular medium of correspondence that hosting providers offer to their clients. It is usually part of the billing account and is the quickest way to handle a problem that takes a certain period of time to investigate or that needs to be escalated to an admin. Thus, all responses contributed by either party will be kept in one location in case somebody else needs to work on the given issue and the info in the ticket will be available to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which means that you’ll have to log in and out of no less than 2 accounts in order to do a given task or to touch base with the company’s tech support staff. In case you desire to administer a number of domain names and each one of them is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. Furthermore, it can take a significant length of time for the provider to reply to your tickets.
Integrated Ticketing System in Shared Web Hosting
With a shared web hosting
from us, you won’t ever need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can quickly access any support ticket while you’re browsing your files or configuring various account settings. The ticketing system is being closely monitored 24x7 by our customer support staff members and the ticket response time is maximum 60 minutes, but it rarely takes more than twenty minutes to receive assistance. In stark contrast to some web hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you want and request information in relation to any billing or technical issue. In addition, you can read a selection of informational articles, which will help you fix the most common obstacles on your own.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve got a semi-dedicated server
account with us and you wish to get in touch with our customer service staff members, you’ll be able to send a ticket straight from your Hepsia Control Panel instead of going through a completely different tech support platform like you will have to do with most hosting companies out there. Our integrated ticketing system will enable you to submit a new ticket without effort and to look through older tickets using a smart search box. Also, you’ll be able to take a look at the relevant knowledgebase articles that our system will present to you on the basis of the problem category that you pick for your new ticket. You can perform all of these procedures without signing out of your Control Panel at any moment, which goes to say that if you chance upon any difficulty or have a query, you can touch base with our technicians and solve the particular issue in less than sixty minutes using a single platform.