A ticketing system is the most popular medium of correspondence that hosting providers offer to their clients. It is usually part of the billing account and is the quickest way to handle a problem that takes a certain period of time to investigate or that needs to be escalated to an admin. Thus, all responses contributed by either party will be kept in one location in case somebody else needs to work on the given issue and the info in the ticket will be available to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which means that you’ll have to log in and out of no less than 2 accounts in order to do a given task or to touch base with the company’s tech support staff. In case you desire to administer a number of domain names and each one of them is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. Furthermore, it can take a significant length of time for the provider to reply to your tickets.