A lot of individuals who begin using their first hosting account, or change companies, frequently have questions in regards to how particular tasks are executed or have difficulty setting up different things such as emails, website settings, etc. That’s the reason why, many web hosts have compiled documentation with popular questions and problems so as to help their customers get information quickly and seamlessly. Consequently, the technical support staff members can devote more time to actual problems that given customers may be encountering, because the solution for the minor things will already be available on the World Wide Web and customers will be able to fix them without having to get in touch with the help desk staff. Having in-depth documentation is rather important, particularly for new customers without any practical experience at all, as the web hosting service involves a vast amount of functions and lots of individuals can become bewildered about what action to take. A good knowledge base can both help you carry out the procedures that you wish and become aware of how the web hosting service functions as a whole.
Extensive Online Documentation in Shared Web Hosting
If you purchase a shared web hosting
package from us, you will be supplied with access to our exhaustive online documentation where you will find information about virtually everything connected to our hosting solutions. The topics range from how to create an email address on your smart phone, to how to accomplish various things using an .htaccess file. The articles themselves are written in a simple-to-comprehend fashion and include exhaustive instructions on how to accomplish a specific operation inside your Hepsia Control Panel. You can also find information that is not directly connected with Hepsia, for instance one that concerns web-based applications on your PC. The whole collection of articles will be located in the Control Panel’s Help section, but those that are relevant to a particular section can be accessed on the spot. Given the fact that we’ve encompassed as many topics as possible, you’ll be able to discover practically everything about your account.
Extensive Online Documentation in Semi-dedicated Hosting
Our company’s semi-dedicated servers
include a comprehensive article library where you can find any information that you might need about our hosting services or about the Hepsia hosting Control Panel that we’re using. We have created it based on the feedback that we’ve collected from our customers through the years and, as a consequence, our articles tackle particular issues that you could run into and propose the most effective way to resolve them, for instance receiving an HTTP 500 error message or not being able to send e-mail messages from your personal computer although you have the correct SMTP server settings. The articles are available in each section of the Control Panel and you can examine them whenever you wish. They can help you deepen your knowledge not only about our platform, but also about the hosting sphere in general, as they feature how-to instructions and general information such as what file access permissions or cron jobs are.