24/7 Customer Support
Learn more about customer support and why it's hard to find a web hosting provider that offers top-class support.
The support that you will get from your shared web hosting company is really important, regardless if you have pre-sales questions and you aren't a client yet, or you've got some technical issue with an existing account. Prompt and clear information about a question or a problem can save you lots of time and efforts, not mentioning that this is generally a sign that you are ordering from an actual website hosting supplier and not from some reseller. When you purchase a hosting account via a company that doesn't own its servers and it cannot access them immediately, it's likely that you'll wait for a day or two to get a response to any kind of question, which means that your sites may remain offline for quite a while. In contrast, a provider that provides various options for communication and has a tech support staff that is available at any time will assist you to right away and help you minimize or totally avoid any kind of downtime and possible losses.
24/7 Customer Support in Shared Web Hosting
The customer and tech support services for our shared web hosting
packages are round-the-clock, thus you can forget all about waiting for several days in order to receive assistance. If you are not our client yet, you can phone us, chat with an agent or send an email. In case you currently have an account, you'll be able to open a support ticket in addition to the other three options for communication. You can select the most suitable way to contact us depending on what your location is or what kind of hardware you use. We can easily assist you for almost any webhosting-related query that you have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a ticket, but even in this situation the max response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
You can test our support services even before you buy a semi-dedicated server
account from our company as we have phone and online chat support for pre-sales, billing and basic questions. Our agents can assist you to pick the perfect package or provide you with info about our servers, so as to verify whether the system requirements for your web sites are met. If you're a current client, you will also be able to get in touch with us through electronic mail or through our ticketing system, that is accessible via the Hepsia web hosting Control Panel. We guarantee that every time you use these two ways of contact, you'll receive a response within a maximum of an hour and that’s 24/7, which includes weekends and public holidays. If you've used the website hosting services of other suppliers, even big ones, you are able to compare the reply time due to the fact that it usually takes a full day for them to take care of a support ticket.
24/7 Customer Support in VPS Hosting
In case you have a Virtual Private Server from our company, you'll be able to contact us 24/7 for any server-related issue or forany issues and / or questions regarding the pre-installed software the server comes equipped with. In case you haven't acquired your virtual private server
plan yet, you'll be able to find out much more about our services by giving us a phone call or through the live chat service. For more tech issues, you'll be able to send an e-mail or open a support ticket through your billing Control Panel and you will get support within less than one hour no matter the time of the day, even on weekends and holidays. The actual reply time generally does not exceed 30 mins. In case you need assistance with third-party software, you can use the Managed Services upgrade that you can include to each VPS package and our administrators can help you with any set up or troubleshooting issue you have encountered.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour max reply time guarantee, you will receive timely support when you purchase a dedicated server
from our company. Our customer and tech support teams are available 24/7/365, so when you open a ticket through your billing account or you send an email about any kind of issue with your server or the pre-installed software on it whatever the time of the day, you will get an answer within one hour, even during holidays. Our ticketing system is the perfect option when the matter involved needs a longer period of time to be solved or when it has to be forwarded to our administrators, as it's easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you are able to give us a call or talk to a live representative employing our chat service. In case you include the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software installation and troubleshooting and similarly to the regular support, this service is available 24/7 too.